Enterprise Cloud Phone System and AI Guest Automation for Hotels
4–8 Weeks
Deployment
100%
Uptime SLA
E911 Ready
Compliance
OPERA
PMS
Replace your legacy PBX with BluIP's enterprise-grade cloud platform and AIVA Connect, our agentic AI that autonomously handles guest interactions, automates service tickets, and drives revenue.
0+
Hotels Deployed
0K+
Rooms Connected
0%+
Call Volume Reduction
0+
Years in Hospitality
AIVA Guest Automation
AIVA handles room service orders, housekeeping requests, maintenance tickets, and guest service inquiries autonomously, 24/7. Your staff focuses on revenue-generating activities while AI handles the repetitive volume.
Room Service Order Automation
Guests place orders via phone, chat, or in-room tablet. AIVA routes to kitchen and tracks fulfillment.
Housekeeping Request Handling
Extra towels, turndown service, maintenance issues — AIVA generates and routes tickets instantly with zero hold time.
Guest Service Ticket Management
Every interaction creates a timestamped service ticket. Track resolution rates, SLAs, and staff performance in real time.
Upsell While You Automate
AIVA proactively offers dining reservations, spa bookings, and amenity packages during every guest interaction.
50%+
Reduction in Call Volume
80%
Guest Requests Automated
24/7
AI Availability
Zero
Hold Time for Guests
The Urgency
With NEC exiting the market and Mitel filing for bankruptcy, hotels still relying on legacy PBX systems face rising costs, service disruptions, and stagnant technology. The time to modernize is now.
Bankrupt providers reduce investment in system maintenance. PBX outages mean dropped guest calls, lost bookings, and frustrated guests.
Legacy vendors raise prices during restructuring while innovation stalls. You pay more for less, with no path to modern AI capabilities.
BluIP specializes in seamless transitions from legacy systems. We guarantee uninterrupted service throughout the entire migration process.
AIVA Connect Platform
AIVA Connect doesn't just answer calls. It detects on-property guests, automates service tickets, processes folio credits, upsells amenities, and captures revenue, all without human intervention.
AIVA identifies in-house guests in real time, personalizing every interaction and routing requests intelligently.
Guest requests automatically generate and route service tickets to the right department with zero manual input.
Automate upselling for room upgrades, dining reservations, spa bookings, and paid amenity packages.
Engage guests across voice, web chat, SMS, and mobile with consistent, AI-powered responses on every channel.
Native integration with Oracle OPERA Cloud, and leading property management systems via OHIP certification.
AIVA autonomously processes folio credits and billing adjustments, reducing front desk workload.
Hotel Phone Systems
BluIP replaces aging hospitality PBX systems with a modern, cloud-native hotel phone system built for enterprise properties. Crystal-clear call quality, full E911 compliance, and zero-downtime migration — purpose-built for luxury hotels and casino resorts.
Replace NEC, Mitel, or any legacy PBX with a fully redundant cloud phone system. No on-premise hardware required — runs entirely in the cloud with 100% uptime SLA.
Full Enhanced 911 compliance for every room, floor, and building on property. Required by law and automatically maintained by BluIP as a licensed carrier.
Room-to-room dialing, DND, wakeup calls, housekeeping status, message waiting indicators — every PBX feature your guests expect, now cloud-delivered.
Our white-glove team migrates your entire property with zero guest-facing downtime. We handle everything from number porting to staff training.
Eliminate expensive on-premise maintenance, reduce per-line costs, and consolidate your entire telecom spend into one predictable monthly bill.
Thousands of hotels migrated from NEC and Mitel systems. We know your infrastructure and have a proven playbook to protect your investment.
Carrier Advantage
Unlike competitors who resell third-party infrastructure, BluIP is a licensed telecommunications carrier. This means deeper network integration, capabilities others simply cannot replicate, and end-to-end control over your communications stack.
Contact Center as a Service
Replace your on-premise contact center with BluIP CCaaS. Full ACD, IVR, call recording, real-time analytics, and AI-assisted agents — all cloud-delivered with no hardware.
Unified Communications
Voice, video, messaging, and collaboration in a single platform. Unify your front desk, back-office teams, and remote staff under one cloud communications stack.
AI-Powered Contact Center Agents
AIVA handles inbound guest contacts autonomously — answering FAQs, routing calls, capturing reservations — before escalating to a human only when truly needed.
Real-Time Contact Center Analytics
Full visibility into call volumes, handle times, resolution rates, and agent performance. Make staffing decisions based on real data, not guesswork.
Cloud Contact Center
BluIP delivers enterprise-grade Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) built specifically for hospitality. One platform for every guest touchpoint — voice, chat, SMS, and AI — managed from a single cloud dashboard.
Trusted by Leading Brands
Overall, productivity has increased by a very, very wide margin, especially during peak hours. The improved dependability has also had significant impact on our top line since incoming orders can average $800 in revenue per hour per location.
Wayne Grigorian
Director of Marketing, Big Mamas & Papa's Pizzeria
We were looking for a solution that would allow us to reduce our on-premises footprint, streamline our telco spend, and consolidate a needlessly complex networking environment. BluIP's cloud offering ticked all the boxes and more.
Matt Berlin
Director of Information Systems, Huntington Hospital (Cedars-Sinai Affiliate)
Simple Process
We audit your current PBX infrastructure, identify integration points with your PMS, and map a migration plan with zero disruption to guest services.
Our white-glove team handles everything. We configure AIVA Connect with your property's specific workflows, train your staff, and go live with zero downtime.
Post-launch, we continuously optimize AIVA's performance using real interaction data, expanding automation and driving measurable ROI improvements.
Questions?
Typical deployments complete in 4-8 weeks depending on property size and complexity. Our white-glove team handles the entire process. We guarantee zero downtime during the transition, so guest services continue uninterrupted throughout.
Yes. BluIP is an OHIP-certified development partner with native integration for Oracle OPERA Cloud PMS. We also integrate with leading PMS platforms, guest messaging apps, and in-room IoT systems through our Studio integration platform.
BluIP is a licensed telecommunications carrier, not a reseller. This gives us end-to-end control over network infrastructure, enabling capabilities like real-time on-property guest detection that competitors simply cannot replicate. Combined with our 13+ years of hospitality-specific expertise, we deliver solutions purpose-built for hotels.
AIVA autonomously handles frequently asked and non-revenue-generating questions that typically consume front desk time: directions, hours, amenity inquiries, Wi-Fi issues, and more. This frees your staff to focus on revenue-generating activities like securing reservations, upselling services, and providing personalized guest care.
Yes. BluIP has been named a Marriott International Approved Provider for PBX Voice Assistant Solutions after completing their rigorous vetting process. Our AIVA Connect platform is also available on the Oracle Cloud Marketplace.
Join the network of luxury hotels and resorts that trust BluIP for enterprise-grade cloud communications and AI-powered guest experiences. Schedule a personalized demo today.
