Replace your legacy PBX. Automate up to 80% of guest calls, room service, and housekeeping requests.
BluIP replaces your aging hotel phone system (PBX) with a carrier-grade cloud platform and AIVA — an AI assistant that answers guest calls, automates room service and housekeeping tickets, and frees your front desk to sell.
Proven Results From AIVA Deployments
74%
reduction in front desk calls
97%
implementation success rate
$800/hr
revenue uplift per restaurant location
AIVA is BluIP's agentic AI assistant for hotels — built to take action, not just chat. It answers guest calls, books upgrades, opens housekeeping tickets, applies room-charge credits, and routes maintenance jobs the moment a guest reaches out. The result: up to 80% of inbound guest requests handled with zero human touch, around the clock.
AIVA opens tickets, posts folio charges, and triggers room service or housekeeping workflows — not a chatbot that hands off to a human.
Same agentic AI across every channel a guest uses — phone, SMS, web chat, and the hotel app — with one unified guest profile on the back end.
Carrier-level signal recognizes in-house guests in real time, personalizes the interaction, and prioritizes guest-room requests over generic calls.
AIVA upsells late checkout, room upgrades, spa, and dining reservations automatically — averaging $800/hr in incremental revenue per restaurant location.
Hospitality-trained AI · Marriott Approved
Walk through a real guest interaction with your property's use cases. We'll show how AIVA handles room service, housekeeping requests, upsells, and folio posting end-to-end with your PMS.
Hotel Phone Systems & Cloud PBX
A carrier-grade hotel phone system and cloud PBX — replaces NEC, Mitel, Avaya & Nortel with zero downtime.
NEC has exited the market. Mitel filed for bankruptcy. The hotel phone systems you've relied on for a decade are being wound down — and the bills keep going up while the features stand still. BluIP is the carrier-grade cloud replacement built specifically for hotels and casino resorts.
Bankrupt vendors stop investing in maintenance. Outages mean dropped guest calls, lost bookings, and frustrated guests at check-in.
Legacy vendors raise prices during restructuring while innovation stalls. You pay more every year with no path to modern AI features.
BluIP specializes in seamless cutovers from NEC, Mitel, Avaya, and Nortel. Guest service stays live throughout the entire hospitality PBX migration.
Hotel Telephone Systems · Cloud PBX · PMS-Integrated
BluIP's hospitality cloud PBX is a drop-in replacement for the aging hotel phone systems running in lobbies, back-offices, and guest rooms today. We migrate properties off NEC, Mitel, Avaya, Nortel, and on-prem Cisco — fully integrated with Oracle OPERA Cloud and major PMS platforms, deployed in 4–8 weeks with zero guest-service downtime. Every quote is sized to the property: room count, call volume, current vendor contract, and PMS environment.
Most full-service hotels are still running an end-of-life PBX. NEC has exited North American hospitality, Mitel filed for Chapter 11, and Avaya, Nortel, and legacy Cisco UC platforms are receiving security patches only. BluIP specializes in like-for-like cutovers from these systems with parallel-cutover engineering, retained DID inventory, and certified compatibility with NEC SV9100/SV9300/SV8500, Mitel MiVoice/MN3300, Avaya IP Office/CM, and Cisco CUCM environments.
A modern cloud PBX shouldn't just match the old system — it should free your front desk to sell. BluIP delivers a full hospitality feature set on a carrier-grade network: guest-room phones with E911 compliance, wake-up calls and message-waiting indicators, voicemail-to-email, recorded calls, hunt groups for housekeeping and engineering, and softphone & mobile app access for managers and on-call staff. Everything is delivered over the BluIP carrier network with a 100% uptime SLA.
Your hotel telephone system is only as good as its PMS connection. BluIP is on the Oracle Cloud Marketplace and ships with native integrations to Oracle OPERA Cloud / OPERA 5, IDS, and major hospitality property management systems. Check-in / check-out events flip extension class-of-service in real time, posted calls route straight to the folio, and wake-up calls, DND, and room status sync both directions — no nightly batch jobs, no manual reconciliation.
Common hotel PBX migrations BluIP has scoped, priced, and deployed across upscale, upper-upscale, and luxury full-service properties.
NEC SV9100 / SV9300 / SV8500
End-of-sale in North America
Mitel MiVoice Business / MN3300
Chapter 11 — limited investment
Avaya IP Office / Communication Manager
Aging UC platform, rising support costs
Cisco CUCM / on-prem Unified Comm
Hardware refresh + maintenance renewal due
Custom PBX Pricing — By Property
Every hotel telephone system quote we send is property-specific: extension count, DID retention, PMS connector, on-prem hardware allowance, and migration timeline. No generic price sheet, no bait-and-switch contracts.
Hotel Guest & Room Service Automation
AIVA, BluIP's agentic AI for hotels, takes guest service requests by phone, SMS, chat, and mobile — then opens the right ticket, charges the right folio, and routes the right team. Up to 80% of guest interactions handled with zero human touch.
AIVA captures the order, sends it straight to the kitchen POS, and posts the charge to the guest folio — no front desk handoff.
Extra towels, late checkout, turndown, amenity drops — AIVA opens housekeeping tickets and routes them to the on-shift team automatically.
From maintenance issues to engineering callouts, AIVA opens, prioritizes, and tracks service tickets through resolution in your existing system.
Spa, dining, late checkout, room upgrades — AIVA upsells revenue-generating amenities on every guest interaction, around the clock.
Hospitality-Specific AI
AIVA is trained on hospitality interactions, integrates natively with Oracle OPERA Cloud and major PMS platforms, and uses on-property guest detection to personalize every conversation.
Meet AIVA · The AI That Runs Your Phones
AIVA is BluIP's agentic AI for hotels. It answers guest calls, captures room service orders, opens housekeeping and maintenance tickets, applies room-charge credits, and upsells amenities — without human intervention. Pays for itself by replacing front-desk overflow with measurable revenue.
AIVA recognizes guests who are checked-in on property in real time, personalizing every interaction and routing requests to the right team.
Guest requests automatically generate and route service tickets to the right department with zero manual input.
Upsell room upgrades, dining reservations, spa bookings, and paid amenities — automatically, every call.
Engage guests across every channel — phone, web chat, SMS, and mobile app — with one consistent AI on the back end.
Native integration with Oracle OPERA Cloud as one of Oracle's official hospitality integration partners — plus all leading property management systems.
AIVA applies guest credits and billing adjustments to the room folio automatically, taking work off the front desk.
Hotel Contact Center · CCaaS · UCaaS · WebRTC
BluIP's hotel contact center unifies CCaaS, UCaaS, and a browser-based WebRTC agent console on a single carrier-grade cloud — reservations, group sales, central guest service, and back-office collaboration on one platform. Voice, web chat, SMS, and mobile messaging route to the same agent desktop with AI-assisted routing, skills-based queues, and PMS context on every interaction.
Built for hospitality contact centers
50%+
Call volume offloaded to AI
100%
Carrier-network uptime SLA
24/7
Multilingual AI agent coverage
1
Unified platform — voice, chat, SMS
Why BluIP
Most cloud-phone vendors resell someone else's network. BluIP is a licensed telecom carrier that owns the network end-to-end. That's how we deliver capabilities others can't — like detecting an in-house guest the moment they pick up the phone.
What That Means For You
Hotels running BluIP cut inbound call volume to the front desk by more than half within the first quarter. Your team stops triaging Wi-Fi questions and gets back to selling stays.
Trusted by Leading Brands
From luxury resorts to global flag brands, leading hotel operators run guest communications on BluIP.
2,200+
Hotels deployed
450K+
Rooms connected
13+ yrs
Hospitality focus
Simple Process
We audit your current PBX infrastructure, identify integration points with your PMS, and map a migration plan with zero disruption to guest services.
Our white-glove team handles everything. We configure AIVA with your property's specific workflows, train your staff, and go live with zero downtime.
Post-launch, we continuously optimize AIVA's performance using real interaction data, expanding automation and driving measurable ROI improvements.
Questions?
Typical deployments complete in 4-8 weeks depending on property size and complexity. Our white-glove team handles the entire process. We guarantee zero downtime during the transition, so guest services continue uninterrupted throughout.
Yes. BluIP is one of Oracle's official hospitality integration partners with native support for Oracle OPERA Cloud, plus all leading property management systems. We also connect to guest messaging apps and in-room smart-device platforms.
BluIP is a licensed telecommunications carrier, not a reseller. This gives us end-to-end control over network infrastructure, enabling capabilities like real-time on-property guest detection that competitors simply cannot replicate. Combined with our 13+ years of hospitality-specific expertise, we deliver solutions purpose-built for hotels.
AIVA autonomously handles frequently asked and non-revenue-generating questions that typically consume front desk time: directions, hours, amenity inquiries, Wi-Fi issues, and more. This frees your staff to focus on revenue-generating activities like securing reservations, upselling services, and providing personalized guest care.
Yes. BluIP has been named a Marriott International Approved Provider for hotel voice solutions after completing their rigorous vetting process. AIVA is also available on the Oracle Cloud Marketplace.
One conversation covers both: a quote on your hotel phone system replacement (cloud PBX + contact center) and a working demo of AIVA automating room service, housekeeping, and guest service requests at your property.
